Help Centre
alibet FAQ for Malaysian Players
This page provides complete answers about sports betting, responsible gambling, the VIP programme, cashback and the withdrawal process at alibet — put together for Malaysian players so you can play with confidence.
Multi-League Sports Betting
Enjoy football odds for the Malaysia Super League, EPL, badminton and many more local and international sports at alibet.
Secure & Licensed Platform
alibet operates under international licensing — transactions are processed with secure encryption for your protection.
Fast Withdrawals
Withdrawals at alibet are typically completed within 1 hour, including via Touch 'n Go eWallet, DuitNow and FPX.
Three-Tier VIP Programme
From Bronze to Gold, every VIP member qualifies for weekly cashback based on their individual betting activity.
24/7 Support
The alibet support team is available 24 hours a day via live chat and email in Malay and English.
Local Payment Methods
Deposit and withdraw via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies such as USDT, BTC and ETH.
Football & Sports Betting
Yes, alibet offers betting markets for the Malaysia Super League, including full league matches and domestic cup competitions. You can choose from a range of bet types such as 1X2, Asian handicap and over/under. Make sure your account is verified and your balance is sufficient before placing a bet. Odds are updated live throughout the running season.
alibet supports live betting for English Premier League matches and other major leagues around the world. Odds change as the match progresses, so you can bet on the next goal, corners and many other options throughout the game. A stable internet connection is strongly recommended when using this feature.
Malay odds use a positive and negative format — a positive value means profit per unit staked, while a negative value shows how much you need to stake to win one unit of profit. Decimal odds are simpler to calculate: just multiply your stake by the odds value to get the total return. alibet lets you switch odds formats according to your personal preference.
If a match is postponed but resumes within 24 hours, the result will be based on the final outcome. If a match is cancelled or not completed within that period, alibet will void all related bets and the funds will be returned to your account balance. More details can be found in our Terms & Conditions.
Yes, badminton is a popular sport in Malaysia and alibet provides markets for BWF World Tour matches, the Thomas Cup and other selected international competitions. Bet types include match winner, set handicap and number of games. Check the sports schedule on the platform to see available matches.
Mix parlay combines several bet selections into one ticket — all selections must be correct to win the bet. Odds are multiplied for each additional selection, making the potential return higher even with a small stake. alibet supports mix parlay across multiple sports and leagues in a single bet ticket.
Responsible Gambling
alibet only allows individuals aged 21 years and above to register and play. This is an absolute requirement that cannot be waived. During the account verification process, an identity document such as MyKad is required to confirm your age. Any account found to be owned by an underage individual will be closed immediately.
Yes, alibet encourages the use of deposit limit tools as part of responsible gambling practice. You can set daily, weekly or monthly limits through your account settings. Reducing a limit usually takes effect immediately, while increasing a limit may require a waiting period to ensure the decision is made carefully.
alibet encourages anyone who needs support to reach out to responsible gambling assistance organisations. In Malaysia, you can seek help through the Ministry of Health Malaysia or relevant mental health support organisations. The alibet support team can also help connect you with appropriate resources via live chat or email.
A cooling-off period lets you pause your betting activity temporarily — from a few days up to several months. Self-exclusion is a more permanent measure, blocking access to your account for a longer period. To apply for either option, contact the alibet support team via live chat and they will process your request promptly and without unnecessary questions.
Some warning signs include: betting with money meant for basic needs, feeling the urge to chase losses, hiding gambling habits from family, and being unable to stop despite trying. If you recognise any of these signs in yourself or someone close to you, please take proactive steps — use alibet's self-exclusion tools or seek professional help.
VIP Programme & Cashback
alibet VIP members enjoy weekly cashback, priority support and early access to special promotions. The higher your VIP tier, the greater the cashback percentage you receive each week. The programme is designed to reward players who are active and consistent on the platform.
alibet has three VIP tiers: Bronze is eligible for weekly cashback of up to 0.3%, Silver up to 0.7%, and Gold up to 1.0% each week. Cashback is calculated based on your betting activity during that week and credited directly to your account balance.
VIP tier upgrades at alibet depend on your activity and consistency in playing. Players who regularly bet across multiple game types — slots, sports betting, live casino — and maintain stable activity over time will be considered for a tier upgrade. There is no fixed threshold published publicly; the alibet team reviews each player's performance periodically.
alibet weekly cashback is usually credited at the start of the following week, reflecting your betting activity from the previous week. You will receive a notification once the cashback has been successfully added. If you do not receive your cashback within the expected period, contact alibet 24/7 support via live chat for confirmation.
alibet VIP cashback is credited as cash to your account balance. The wagering requirements that apply to this cashback are lower than those of a standard first deposit bonus, making it easier to convert into withdrawable funds. Check the Terms & Conditions page or contact support for full details of the current requirements.
Withdrawal Questions
Withdrawals at alibet are typically processed and completed within 1 hour. This applies to all supported withdrawal methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies such as USDT, BTC and ETH. Make sure your account is fully verified to avoid any delays.
Yes, alibet processes withdrawals 7 days a week, including Saturday, Sunday and public holidays. The 1-hour processing time applies at all times. This differs from some conventional banks that may delay FPX transfers on public holidays — however, e-wallet and cryptocurrency methods are not affected by banking hour restrictions.
The minimum withdrawal amount at alibet is RM100 for all methods. Make sure your account balance is sufficient and that any related wagering requirements have been met before submitting a withdrawal request. If your withdrawable balance has not yet reached RM100, you will need to keep playing until that threshold is met.
As a standard fraud protection practice, alibet recommends withdrawing to the same method used for the original deposit. This helps verify account ownership and ensures funds reach the right person. If you need to change your withdrawal method for a specific reason, please contact 24/7 support for further assistance.
If your withdrawal is still pending after 1 hour, it is most likely due to incomplete account verification, unmet bonus wagering requirements, or a routine security review. The first step is to check your account status. If everything looks in order, contact the alibet support team via live chat — they will review your case directly.
alibet does not charge hidden fees for standard withdrawals. However, your e-wallet provider or bank may apply their own transaction charges, which are outside alibet's control — especially for crypto transactions that may be subject to network fees (gas fees). Check with your payment provider for full details.
Still Have Other Questions?
The alibet support team is available to assist you 24 hours a day, 7 days a week — in Bahasa Melayu and English. Whether it is about your account, deposits, bonuses or sports betting, we are here for you.
Contact us via email: [email protected] Live chat is available directly on the alibet platform